D.T Car Care – Terms and Conditions

1. 

Definitions

• “We”, “Us”, or “Our” refers to D.T Car Care, the provider of vehicle valeting services.

• “Customer”, “You”, or “Your” refers to the person or entity requesting or receiving our services.

• “Services” refers to the vehicle valeting and detailing work we perform.

2. 

Booking and Cancellation

• All appointments must be booked in advance.

• Cancellations must be made at least 24 hours before the scheduled appointment. Failing to do so will incur a 20% cancellation fee.

• We reserve the right to cancel or reschedule bookings due to weather, staffing, or other unforeseen circumstances.

3. 

Customer Responsibilities

• Please ensure your vehicle is accessible and legally parked at the scheduled time.

• Remove all personal belongings and valuables from the vehicle. We are not responsible for lost or damaged personal items.

• Let us know in advance of any known vehicle issues (e.g., leaks, electrical faults) that could affect our service.

4. 

Service Limitations

• We will perform our services to a high standard, but we do not guarantee removal of all stains, odors, or contaminants.

• If a vehicle is heavily soiled (e.g., pet hair, mold, excessive dirt), we may apply an additional charge or decline the service.

• Any pre-existing damage (scratches, dents, interior wear) will be documented before work begins.

5. 

Payment Terms

• Payment is due immediately upon completion of the service unless agreed otherwise in writing.

• We accept cash, card, & bank transfer.

• Failure to pay may result in additional charges or legal action.

6. 

Liability

• We are fully insured for public liability and damage caused during our service.

• However, we are not liable for any pre-existing damage, or for issues arising after service due to mechanical faults, rust, or wear and tear.

7. 

Satisfaction Guarantee

• If you are not satisfied with any part of the service, please notify us within 24 hours and we will do our best to resolve the issue.

8. 

Privacy

• Customer information is used solely for booking and service delivery and is never shared with third parties without your consent.

9. 

Changes to Terms

• We reserve the right to amend these Terms and Conditions at any time. The latest version will always be available on our website or upon request.

Contact Information:

D.T Car Care

07736210025

d.tcarcarevaleting@gmail.com